Privacy policy

PRIVACY POLICY

[All Over Overalls Pty Ltd]

Last updated: 22 October 2026

At [All Over Overalls], we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, purchase our products or interact with our business.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and Australian Privacy Principles where applicable.

1. Information We Collect

When you visit our website, place an order or contact us, we may collect personal information including:

  • Your name.
  • Email address and telephone number.
  • Billing and delivery addresses.
  • Order details and purchase history.
  • Payment transaction information.
  • Customer enquiries and correspondence.
  • Website usage information, including IP addresses, device information and browsing activity.

We collect information necessary to operate our business, fulfil orders and provide a positive shopping experience.

2. How We Collect Information

We may collect personal information when you:

  • Place an order through our website.
  • Create a customer account.
  • Subscribe to our email communications.
  • Contact us through email, social media or website forms.
  • Participate in competitions or promotional activities.
  • Browse or interact with our website.

Certain information may also be collected automatically through cookies and website analytics tools.

3. How We Use Your Information

We use personal information to:

  • Process and fulfil purchases.
  • Arrange shipping and delivery.
  • Communicate order confirmations and delivery updates.
  • Manage returns, exchanges and refunds.
  • Respond to customer enquiries.
  • Provide customer support.
  • Improve our products, website and shopping experience.
  • Detect and prevent fraudulent transactions.
  • Comply with legal and regulatory obligations.
  • Send promotional communications where permitted by law.

We do not sell customer contact lists or personal information to third parties.

4. Payments and Transaction Security

Payments made through our website are processed using secure third-party payment providers.

Payment providers may collect and process payment information in accordance with their own privacy policies and security procedures.

We do not directly store complete credit or debit card details on our own systems.

We take reasonable measures to protect transaction information and customer data.

5. Sharing Your Information

We may share personal information with trusted third-party service providers where reasonably necessary to operate our business.

These may include:

  • Website hosting and e-commerce platforms.
  • Payment processing providers.
  • Shipping and courier companies.
  • Email marketing services.
  • Website analytics and advertising providers.
  • Professional advisers and service providers.

We share only the information reasonably necessary for the relevant services.

We may also disclose personal information where required or authorised by law.

6. Marketing Communications

With your consent or where otherwise permitted by applicable law, we may send emails about new collections, product launches, special offers and brand updates.

You can unsubscribe from promotional emails at any time using the unsubscribe link provided or by contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending essential communications relating to your orders.

7. Cookies and Website Analytics

Our website may use cookies and similar technologies to improve functionality, understand visitor behaviour and enhance the shopping experience.

These technologies may help us:

  • Remember shopping cart contents and preferences.
  • Analyse website traffic.
  • Understand customer interactions.
  • Improve website performance.
  • Deliver relevant advertising where applicable.

You may manage cookies through your browser settings and any cookie preference tools provided on our website.

Disabling certain cookies may affect website functionality.

8. Storage and Security

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

Information may be stored using secure third-party platforms and service providers.

Although we take reasonable security precautions, no online system can guarantee absolute security.

We retain personal information for as long as reasonably necessary for our business operations, legal obligations and legitimate recordkeeping requirements.

When information is no longer required, we take reasonable steps to securely delete or de-identify it where appropriate and required by law.

9. Overseas Disclosure

Some third-party technology, payment, website hosting or marketing providers may store or process personal information outside Australia.

Where this occurs, we take reasonable steps to ensure personal information is handled appropriately and in accordance with applicable legal requirements.

The countries involved will depend on the service providers used by our business.

10. Accessing and Correcting Your Information

You may contact us to request access to personal information we hold about you or to request corrections where information is inaccurate, incomplete or outdated.

We will respond within a reasonable timeframe, subject to applicable legal requirements and exceptions.

You may also request deletion of personal information. We will consider such requests in accordance with applicable laws and our legitimate recordkeeping obligations.

11. Children's Privacy

Our website offers clothing for adults and children but is intended for purchases made by adults.

We do not knowingly collect personal information directly from children for marketing purposes.

Where personal information relating to a child is provided by a parent or guardian, we handle that information in accordance with this Privacy Policy and applicable law.

12. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms.

We are not responsible for the privacy practices of independent third-party websites.

We encourage customers to review the privacy policies of external websites before providing personal information.

13. Privacy Enquiries and Complaints

If you have questions or concerns about how we handle personal information, please contact us using the details below.

We will review privacy complaints and respond within a reasonable timeframe.

Where the Privacy Act applies to our business, individuals may also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

Website: www.oaic.gov.au

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, website functionality or legal obligations.

Any updates will be published on our website with a revised effective date.

15. Contact Us

For privacy-related enquiries, requests or complaints, please contact:

[All Over Overalls]

Registered company: [All Over Overalls Pty Ltd]

ABN: [25691114137]

Email: [hello@alloveroveralls.com.au]

Website: [www.alloveroveralls.com.au]

Location: Woodgate, Queensland, Australia.