Refund policy

RETURNS & EXCHANGES POLICY

[All Over Overalls Pty Ltd]

Last updated: 22 October 2026

At [All Over Overalls], we want you to feel confident and comfortable in your purchase. We understand that finding the perfect fit is important and can sometimes be tricky, which is why we offer returns and exchanges for sizing-related purchases.

Please review our Returns & Exchanges Policy before placing your order.

1. Returns & Exchanges for Incorrect Sizing

Our garments are manufactured with allowances for expected shrinkage, meaning the intended fit is achieved following the first wash.

If you have ordered the wrong size, you may request a return or exchange within 14 days of receiving your order, subject to the following conditions.

Unwashed garments — refund or exchange

Garments that are unwashed, have their original tags attached and have not been worn beyond trying them on may be returned for a refund of the garment’s purchase price or exchanged for another available size.

Once-washed garments — size exchange only

Garments that have been washed once in accordance with our garment care instructions may be exchanged for another available size, provided they remain in perfect condition and have not been worn beyond trying them on to assess the fit.

Refunds are not available for once-washed sizing returns. If the required replacement size is unavailable, a store credit for the returned garment’s purchase price will be issued.

Original tags must be included where available, but do not need to remain attached if removed for the first wash.

Conditions for all sizing returns

  • Garments must be free from stains, odours, damage or alterations.

  • Proof of purchase must be provided.

  • All returned garments are subject to inspection before a refund, exchange or store credit is approved.

This section applies to returns for incorrect sizing and does not limit your rights under Australian Consumer Law, including remedies for faulty garments or garments that do not meet consumer guarantees.

2. Change of Mind

We do not offer returns, exchanges or refunds for change-of-mind purchases.

This includes changes in personal preference relating to colour, print, style or design.

This exclusion does not affect your rights under Australian Consumer Law.

3. Pre-Orders

Our garments are offered on a pre-order basis, with an estimated dispatch timeframe communicated at the time of purchase.

By placing a pre-order, you acknowledge that your garments are not available for immediate dispatch.

Requests to cancel or modify pre-orders before dispatch will be considered based on the circumstances of the order and the stage of production.

We are not required to accept cancellations solely due to a change of mind, unless otherwise required by law.

If we are unable to fulfil your order, or if a delay gives rise to a right to cancel under Australian Consumer Law, we will provide the remedies required by law.

4. Return Shipping Costs

For voluntary sizing-related returns and exchanges, customers are responsible for the cost of returning garments to us.

For an approved size exchange, we will cover the cost of shipping the replacement garment to you once per order, within Australia.

Any additional exchange shipping costs will be communicated before processing.

Where a product is faulty, incorrectly supplied or otherwise fails to meet applicable consumer guarantees, reasonable return shipping costs will be handled in accordance with Australian Consumer Law.

5. Exchanges & Availability

All exchanges are subject to stock availability.

As our garments may be manufactured in limited quantities or on a pre-order basis, your preferred replacement size may not be immediately available.

Where an exchange cannot be fulfilled, you may choose a refund of the eligible returned garment's purchase price.

If a replacement size requires a further manufacturing period, we will communicate the estimated dispatch timeframe before confirming the exchange.

6. Faulty, Damaged or Incorrect Products

We take care to ensure our garments meet our quality standards.

If you receive a product that is faulty, damaged, incorrectly supplied or not as described, please contact us.

Under Australian Consumer Law, customers are entitled to remedies where products fail to meet applicable consumer guarantees.

Depending on the circumstances, these remedies may include a repair, replacement, refund or compensation.

Statutory consumer rights are not limited by our 14-day sizing return period, original packaging requirements or voluntary return conditions.

7. Sizing, Shrinkage & Garment Care

Our garments are thoughtfully designed and manufactured with allowances for the natural shrinkage of cotton-rich fabrics.

As a result, your overalls may initially feel slightly more generous in size, with the intended fit achieved following the first wash when cared for according to our garment care instructions.

We recommend selecting your size using our sizing guide, which reflects the intended fit of the garment after its first wash.

First-Wash Sizing Exchanges

We understand that finding your perfect fit is important.

As our garments are designed to achieve their intended fit following the first wash, customers may request a sizing exchange within 14 days of delivery, including where the garment has undergone one wash in accordance with our care instructions.

For a voluntary first-wash sizing exchange, the following conditions apply:

  • The garment must have been washed only once, in accordance with the supplied care instructions.
  • The garment must not have been worn beyond trying it on for fit.
  • The garment must be free from stains, damage, alterations or signs of improper care.
  • Proof of purchase must be provided.
  • Exchanges are subject to product availability.

Where a replacement size is unavailable, an eligible customer may request a refund under our voluntary sizing returns policy.

Unexpected or Excessive Shrinkage

If a garment experiences shrinkage beyond its intended sizing allowances, or otherwise fails to meet applicable consumer guarantees, customers may be entitled to a repair, replacement, refund or other remedy under Australian Consumer Law.

These statutory rights are not limited by our voluntary 14-day return period or first-wash exchange conditions.

8. How to Request a Return or Exchange

To request a return or exchange for incorrect sizing, please contact us at [hello@alloveroveralls.com.au] within 14 days of receiving your order.

Please include:

  • Your order number.
  • The garment you wish to return.
  • The reason for your return or exchange.
  • Your preferred replacement size, if applicable.

We will provide further instructions, including the appropriate return address.

Please contact us before returning your garment so we can assist with the process.

9. Refund Processing

Once your returned garment has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method within 10 business days of approval.

Please allow additional time for your financial institution to process the transaction.

Refunds required under Australian Consumer Law will be provided in accordance with applicable legal requirements.

10. Australian Consumer Law

Our products come with guarantees that cannot be excluded under Australian Consumer Law.

Nothing in this policy excludes, restricts or modifies any rights or remedies available to customers under applicable Australian consumer protection legislation.

11. Contact Us

For returns, exchanges or refund enquiries, please contact:

[All Over Overalls Pty Ltd]

Email: [hello@alloveroveralls.com.au]

Website: [www.alloveroveralls.com.au]

Woodgate, Queensland, Australia.